See what one of our satisfied clients said about Corporate Classrooms.

See what one of our satisfied New England clients said about Corporate Classrooms.

Going for the Gold in Customer Service

Successful Up-Selling and Cross-Selling in Today's Marketplace

Set your organization apart from the herd with training that focuses on innovative and responsive customer service. This workshop ensures that your customer service and sales professionals respond fully, on the telephone or in person, to customers' inquiries, needs, and expectations. Participants acquire a greater understanding of the interdependence of today's global workplace while they build critical skills to improve customer service for their worldwide partners―and to increase sales.

OBJECTIVES

Participants will employ outstanding customer service techniques that reflect confidence, compassion, and knowledge. To this end, participants will promote greater customer confidence in their company's products and services by developing realistic action plans. Finally, Going for the Gold in Customer Service will enable participants to compete diplomatically and successfully in the global business arena.

OUTLINE

    Recognizing the hallmarks of a global customer service organization

    Defining your organization's goals for outstanding global customer service

    Making your customer's needs your needs

    Obtaining accurate and valuable information during the first conversation with your customer

    Appreciating your customer's unique business attitude and cultural background

    Resolving customer requests quickly, thoroughly, and diplomatically

    Eliminating possible misunderstandings with specific and positive language

    Understanding the nuances of nonverbal communication throughout the world

    Ensuring a positive reaction from your customer while speaking on the telephone

    Demonstrating your empathy, responsiveness, and commitment with "I" statements

    Learning from your past mistakes—and from your successes!

WHO SHOULD ATTEND?

Anyone directly involved with domestic or international customer service; airline and hospitality professionals; sales and marketing professionals; account executives; account support professionals; and international consultants

NOTE: This program can be further tailored to accommodate an entire class of supervisors and managers or an entire class of customer service or sales representatives.

Call 978-733-1620 and see how this program can be customized for your organization at no extra cost.