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(978)733-1620 |
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See what one of our satisfied clients said about Corporate Classrooms.
See what one of our satisfied New England clients said about Corporate Classrooms. |
Going for the Gold in Customer Service Successful Up-Selling and Cross-Selling in Today's Marketplace
OBJECTIVES Participants will employ outstanding customer service techniques that reflect confidence, compassion, and knowledge. To this end, participants will promote greater customer confidence in their company's products and services by developing realistic action plans. Finally, Going for the Gold in Customer Service will enable participants to compete diplomatically and successfully in the global business arena. OUTLINE
WHO SHOULD ATTEND? Anyone directly involved with domestic or international customer
service; airline and hospitality professionals; sales and marketing
professionals; account executives; account support professionals;
and international consultants
NOTE: This program can be further tailored to accommodate an entire class of supervisors and managers or an entire class of customer service or sales representatives. Call 978-733-1620 and see how this program can be customized for your organization at no extra cost. |
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Set your organization apart from the herd with training that focuses on innovative and
responsive customer service. This workshop ensures that your customer service
and sales professionals respond
fully, on the telephone or in person, to customers' inquiries, needs, and expectations.
Participants acquire a greater understanding of the interdependence of today's global workplace while
they build critical skills to improve customer service for their worldwide partners―and
to
increase sales.
